preamble

These terms of use govern the use of the Tresorly application, provided by Innopulse Consulting GmbH, Gotthardstrasse 30, 6300 Zug, Switzerland. By using our services, you agree to these terms. These terms of use are subject to the provisions of the General Data Protection Regulation (GDPR) and the Swiss Data Protection Act (DSG). They apply to all digital services, including mobile apps and other platforms, offered by Tresorly.

definitions

Service : The features and services offered by Tresorly.
User : Any natural or legal person who uses Tresorly’s services.
Content : All data, text, files and information uploaded or generated by users.
Data : All information that is collected, processed and stored as part of the use of Tresorly.
Contract : The agreement between the User and Tresorly regarding the use of the Services.
Subscription : The paid or free usage model for Tresorly’s services.
Paid services : All services for which a fee is charged.
Contracting party : Natural or legal persons who have concluded a contract with Tresorly.

responsible person

Innopulse Consulting GmbH
Management: Leutrim Miftaraj
Gotthardstrasse 30, 6300 Zug, Switzerland
E-mail: info@tresorly.com
Phone: +41 79 508 28 06
Commercial register number: CH-170.4.021.748-3
UID/VAT: CHE-219.727.921

Scope of Services and Subject Matter of the Contract
The Tresorly application offers the following main features:

Dashboard : Overview of all activities and notifications. Password health indicator and password generator.
Password management : storing, managing and sharing passwords.
Security features : AES encryption to secure stored data.
Notifications : Email notifications for security-related events and reminders.
Support : Access to help documents and contact options for support requests.
Service Level Agreements (SLAs) : Details on the availability and performance of services.
Restrictions and Service Interruptions : Notices about possible limitations or interruptions of the service.

Registration and Account

Registration : Users must register to use Tresorly’s services. Registration requires the provision of personal information such as name, email address and password.
Account management : Users can manage their personal information, language settings and currency in the account. They can also change the password and enable two-factor authentication (2FA).
Delete Account : Users can delete their account at any time, removing all stored data.
Obligation to provide truthful information : Users are obliged to provide truthful and complete information when registering and using the account.
Updating registration data : Obligation to update the data in case of changes.
Account suspension : In case of violations of the Terms of Use, Tresorly reserves the right to temporarily or permanently suspend the user’s account.
Account Recovery : Possibility of restoring accounts after suspension under certain conditions.
data protection
The protection of your personal data is important to us. Please read our privacy policy for detailed information on how we process and protect your data. This policy also covers the data collected through the integration of third-party services.

Data retention period and deletion : Personal data is only retained for as long as is necessary to achieve the purpose of its processing or as required by statutory retention periods. The data is then deleted. Your data is also stored securely and only transferred within Switzerland or in countries with an adequate level of data protection.

payments

Payments are processed via Stripe. Stripe is a secure payment service provider. For more information, see the Stripe Privacy Policy .

Payment Methods : Accepted payment methods include credit cards, debit cards, and other methods supported by Stripe.
Billing periods and cycles : Users can choose between monthly and annual billing.
Refunds : Refunds will be granted in case of valid claims and according to the refund policy. Users must submit a request within 30 days of the billing date.
Reminder procedures and late payment fees : If payments are late, a reminder fee will be charged. Users will receive up to two reminders before the account is temporarily blocked.
Chargebacks and subscription changes : Chargebacks are reviewed and processed in case of fraudulent activity. Users can change their subscription at any time by selecting the relevant plan in their account.

contract term and termination

Monthly and annual subscriptions : Use of the Tresorly services can be subscribed to on either a monthly or annual basis. Users can choose the subscription model that best suits their needs. The respective billing period begins on the day the subscription is activated.
Notice periods and modalities :
Monthly Subscriptions : The monthly subscription can be canceled at any time with 7 days‘ notice until the end of the current billing period.
Annual Subscriptions : The annual subscription can be canceled at any time with 30 days‘ notice until the end of the current billing period.
Cancellation process : Users can cancel the subscription via their account in the “Account Settings” section. Alternatively, they can send an email with their cancellation request to info@tresorly.com. Upon receipt of the cancellation, a confirmation will be sent to the user’s registered email address.
Early Termination : In case of early termination of an annual subscription, no refunds will be made for the remaining term. Exceptions may be made in special circumstances, such as in the case of demonstrable serious reasons that make it impossible to use the service. In such cases, users may submit a request for a pro rata refund, which will be reviewed by Tresorly.

Subscription renewal process :

Automatic renewal : Unless cancelled, the subscription will automatically renew for the period selected (monthly or annually). Users will be notified of the upcoming renewal by email 14 days before the end of the current billing period.
Change of subscription model : Users can change their subscription model (monthly/annual) at any time via their account in the “Account Settings” section. The change will take effect at the start of the next billing period.
Termination by Tresorly : Tresorly reserves the right to terminate a user’s subscription under certain conditions, including but not limited to:
Violation of Terms of Use : Any violation of the Terms of Use, including any unauthorized use or misuse of the Services.
Non-payment : Non-payment of fees due despite reminders.
Legal reasons : When legal or regulatory reasons prevent the continuation of the subscription. In these cases, the user will be notified by email and the subscription will end with immediate effect. Prepaid fees for the current billing period will not be refunded in these cases.

responsibilities of the user

Securing access data : Users are obliged to keep their access data (e.g. user name and password) safe and secret. They may not pass this data on to third parties. If they suspect unauthorized use of their account, users must inform Tresorly immediately. Users are responsible for all activities that occur using their access data.
Compliance with Laws : Users must not use Tresorly’s Services for any illegal or unauthorized purpose. They must ensure that their use of the Services complies with all applicable local, national and international laws and regulations. This includes, but is not limited to, compliance with data protection laws and regulations.
Content Responsibility : Users are responsible for all content they upload, share or edit. They may not upload content that violates applicable laws, infringes the rights of third parties, or is offensive, obscene, defamatory or otherwise inappropriate. Tresorly reserves the right to delete such content and block the user’s access.
Prohibition of using automation or scraping tools : The use of automation or scraping tools that use the service in an automated manner or extract data is strictly prohibited. These tools may affect the performance and security of the service. Users who violate this rule may be banned without warning.
Compliance with Export Control Laws and Sanctions : Users must comply with all applicable export control laws, regulations, and sanctions. This includes not exporting or re-exporting any proprietary technology or services to countries or persons subject to export controls or sanctions.
Prohibition of Use for Disruptive Activities : Users may not use the Services for any activity that may disrupt the Service or interfere with other users‘ use of the Service. This includes, but is not limited to, denial-of-service attacks, spam, hacking attempts, and other harmful activities. Violations may result in immediate termination of the User’s account and legal action.

Warranty and Liability

Innopulse Consulting GmbH assumes no liability for direct or indirect damages resulting from the use of the Tresorly application, unless these damages result from intentional or grossly negligent behavior. Innopulse Consulting GmbH assumes no liability for the accuracy, completeness and timeliness of the information provided.

Disclaimers and limitations of liability : Tresorly and Innopulse Consulting GmbH will not be liable for any damages arising out of the use or inability to use the service, including but not limited to, loss of data, lost profits, or business interruption. This exclusion of liability applies to the extent permitted by law.
Liability for indirect damages : Liability for indirect damages, such as lost profits or intangible losses, is excluded unless these damages result from intentional or grossly negligent behavior.
Liability of users : Users are responsible for all damages resulting from misuse of the services. This includes liability for damages caused to other users or third parties through inappropriate or illegal use of the service.
Third Party Liability : Tresorly is not liable for the actions of third parties who provide services offered through the Platform or who link to their content. Users should be aware of the risks associated with using third party services.
Force majeure and unforeseeable events : Tresorly shall not be liable for any delay or failure in the provision of the Services due to events beyond its reasonable control, such as natural disasters, war, acts of terrorism, riots, legal regulations, pandemics or other unforeseeable events (force majeure).

Changes to the Services and Terms of Use

Innopulse Consulting GmbH reserves the right to change these terms of use at any time. Users will be informed of any significant changes and must accept the changed terms in order to continue using the services.

Procedure for notifying users : Users will be notified of changes by email and/or by a notice on the website. The changes will take effect 30 days after notification. If the user does not agree to the modified conditions, he has the right to terminate the contract before the changes come into effect.
User rights in the event of significant changes : In the event of significant changes to the terms of use, users have the right to terminate the contract without notice. Fees already paid for the current billing period will be refunded pro rata.
Contact & Support

If you have any questions or problems, you can contact our support:

Contact Form : Via the support page in the application. Users can use the contact form to ask specific questions or receive support regarding technical issues and general inquiries.
Email : info@tresorly.com. Users can also email their concerns directly to our support team. Our team strives to respond to emails within one business day.
Telephone : +41 79 508 28 06. Telephone support is also available for urgent matters. Our telephone support is available during business hours Monday to Friday, 9:00 a.m. to 6:00 p.m. (CET).

support process :

First request : After receiving a support request via the contact form, email or telephone, it is entered into our ticket system and a ticket number is generated for tracking.
Response time : We guarantee an initial response within 24 hours on working days.
Processing : Requests are prioritized according to urgency and complexity and forwarded to the responsible departments.
Escalation : If a problem cannot be resolved within the usual processing time, it will be escalated to a higher support level. Users will be informed about the status of their request and the next steps.
Support availability hours : Support is available during business hours Monday through Friday, 9:00 a.m. to 6:00 p.m. (CET). In emergency or critical cases, escalated requests may also be handled outside of regular business hours.

usage data and analyses

Google Analytics : We use Google Analytics to analyze the use of our website in order to improve performance and user experience. For more information, see the Google Analytics privacy policy.
Type of data collected : We collect usage data such as pages visited, click behavior, time spent, device types and other similar information. This data helps us understand user behavior and improve our services.
Anonymization and aggregation : All data collected is anonymized and used in aggregate form to protect user privacy.
Opt-out options : Users can disable tracking and analytics by selecting the appropriate settings in their browser or application. For more information, see our Cookie Policy.

Security

Regular security audits : We conduct regular security audits and penetration tests to ensure the security of our systems.
Obligation to report security incidents : Users are obliged to report security incidents immediately. This also includes suspected unauthorized access or data loss.
User Responsibility : Users are responsible for taking their own security precautions, including backing up their login credentials and using up-to-date security software.

Intellectual Property

Prohibition of reproduction, distribution or other use : Without express permission, the reproduction, distribution or other use of the software, content and services is prohibited.
Protection of intellectual property of User Content : Users retain all rights to the content they upload. However, Tresorly retains the right to use such content for the purpose of providing the Services.
Prohibition of circumvention of technical protection measures : It is prohibited to circumvent technical protection measures or to attempt to circumvent them.

third-party providers and links

Risk of Using Third Party Websites : Users visit links to third party websites at their own risk.
Disclaimer for Content and Privacy Practices : Tresorly assumes no responsibility for the content and privacy practices of any third-party websites.
export control laws
Compliance with Export Control Laws and Sanctions : Users must comply with all applicable export control laws and regulations, as well as sanctions.
compliance with sanctions
Users’ Obligation : Users are not allowed to do business with sanctioned persons or countries.

changes and updates to the application

Innopulse Consulting GmbH reserves the right to change or update the functions and design of the SignNTrack application at any time in order to improve the service or to meet legal requirements.

Changes due to legal requirements : Certain changes may be made without prior notice due to legal or safety requirements.
Maintenance Windows : Scheduled maintenance windows will be announced at least 48 hours in advance to give users enough time to prepare.
Feedback on new features : Users can submit feedback on new features and updates through the support system. This feedback will be taken into account to further improve the usability and functionality of the application.

Applicable law and place of jurisdiction

These Terms of Use are governed by Swiss law. The place of jurisdiction for all disputes arising out of or in connection with these Terms of Use is Zug, Switzerland.

Different rules for consumers within the EU : Different rules may apply to consumers within the EU, which arise from the respective national consumer protection laws.
Alternative dispute resolution procedures : Users have the option to use alternative dispute resolution procedures such as mediation or arbitration.

Miscellaneous

Should individual provisions of these Terms of Use be or become invalid, the validity of the remaining provisions shall remain unaffected.

Waiver Clause : Failure to enforce any provision of these Terms of Use will not constitute a waiver of any other provision.
Severability Clause : If any provision of these Terms of Use is invalid, the remaining provisions will remain in full force and effect.
Precedence of Terms of Use : These Terms of Use prevail over any prior agreements between the parties.
Bindingness for Affiliates : These Terms of Use also apply to all subsidiaries and affiliates of Tresorly.